How We Do It

At Goodwill Industries of Kentucky, our goal is to improve lives and reduce poverty by connecting those in need with a network of resources.

Through advocacy, case management and referral, employees at our Opportunity Centers collaborate with individuals, organizations and other agencies to help Kentuckians move away from crisis and gain stability in their lives, leading them to achieve career goals and become self-sufficient.

We meet our program participants and employees where they are in life with our self-sufficiency matrix. Individuals who enter our Opportunity Centers are assigned a number based on their current state as it pertains to housing, finance, food, dependent care, education, health care coverage, transportation, mental health and safety, substance abuse and legal issues:

Walk-ins to our Opportunity Centers are placed on this matrix and matched with programs, services and career coaches. Initial walk-ins are required to attend the Soft Skills Academy to become a member of the Opportunity Center. To be assigned a career coach, clients are required to complete GoodStart, a 20-25-hour program.

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